Customer reviews of Total Automobiles (Independent Dealer)

By Andrew H on 01 February 2016 | Verified purchase

I would recommend this trader to anyone. My queries were all answered promptly and I was given sound advice on the car that best suited my needs. There was no hard sell and I felt that I was being listened to. Once the sale was agreed the transaction was swift and smooth . I couldn't be happier with my new car and the service offered as a whole. I'll defiantley use total automobiles in the future - thanks again.

By Charlotte S on 12 January 2016 | Verified purchase

Great car, described correctly and easy to deal with. Matthew is a rarety in the motor trade. He's honest! Thanks again

By Norma H on 28 October 2015 | Verified purchase

My husband has been very ill this year, so sorting out a car to replace our BMW was a daunting affair. We sourced the car in question from Matthew. He could not have been more helpful. We could not get to the garage to view the car so Matthew brought it to us. When we had been for a test drive we found the car to be what we wanted. Matthew went beyond the normal selling of a car to helping us to sort everything out paper work wise, sorting out the transfer of our old car number to the new one etc. which took all the stress out of buying the car and settling all other related issues. I cannot praise this young man enough.

By Sarah C on 15 October 2015 | Verified purchase

Matt was really helpful in recommending and then finding the best car for me within my budget. It felt like a really personalised process rather than a hard sell. I would recommend total automobiles as I feel I got what I wanted without being pushed into a sale - which you often feel, particularly as a woman, when buying a car.

By Andrea L on 03 September 2015 | Verified purchase

I can highly recommend Matthew at Total Auto mobiles when purchasing your new car. The service I received was accommodating, personal & thorough with attention to detail. Buy with confidence.

By Ian C on 10 January 2020 | Purchase not verified

Purchased my Mercedes 250 AMG estate in December and loving every minute off it. Excellent service from Matthew ,from my first phone call enquiring about the car, to receiving the keys. The car was exceptionally clean ready for my drive home.

By liam C on 28 November 2019 | Purchase not verified

Undoubtedly a 5 star service; I bought a very good car at a very good price and the service I received throughout was 1st rate. Matthew is a gentleman and sets the standard for all other car dealers to emulate.

By Aireen G on 03 October 2019 | Purchase not verified

This was the second time I bought a car from Total Automobiles and as usual, it was a pleasure doing business with Matthew. It was a last minute decision to pay him a visit as I was on my way to view a car from another dealer, and boy was I glad I did! Checked his website to see what car he had and the BMW M Sport caught my eye. Asked if I could view it and he gladly accommodated my request and had the car ready and waiting. Like all of his cars, the BMW was immaculate and Matthew was very knowledgeable about every one of them. His friendliness and honesty puts you at ease and makes car buying a pleasurable experience. Professional in every way, from communication to paperwork and would go out of his way to help. I would highly recommend Total Automobiles to anyone. Thanks Matt, I love my M Sport!

Reply from Total Automobiles (Independent Dealer) on 04/10/19

Hi Aireen! Thank you so much for taking the time to write me such a lovely review. I really appreciate it! So glad you like your new car, the 123D is a rare beast! Enjoy and let me know if you need me for anything. Regards Matthew

By derek G on 29 August 2019 | Purchase not verified

Totally ultra professional from start to finish. Although we didnt purchase on this occasion we couldnt fault how our enquiry was dealt with. We reserved a first car for my son but he then changed his mind (as kids do) but was promptly issued a refund without fuss. A really genuine guy who i wouldnt hesitate to purchase from next time.

By gary M on 19 July 2019 | Purchase not verified

Must be the best car buying experience I have had, spoke to Matthew at the beginning when I saw the car I liked, sorted the finance same day, took a 2 and half hour drive to collect the car and it was immaculate, better than the photos and description. Dealt with Matthew all the way through the deal.They had serviced it, put on a fresh MOT after replacing 2 tyres, warranty and breakdown cover included. No pressure selling tactics, friendly, relaxed and informative. car drove home faultlessly. Am extremely happy and would recommend Total Automobiles to anyone that is looking for a car.

Reply from Total Automobiles (Independent Dealer) on 20/07/19

Hi Gary, You are star, thanks for the amazing review! I hope you enjoy your new MINI Best regards Matthew