Customer reviews of Total Automobiles (Independent Dealer)

By Denise C on 10 September 2018 | Verified purchase

Matthew was on holiday when I made my initial enquiry by email on the website. But he replied while still on holiday to update me about the car. Made an impromptu visit and all the staff that worked there were very helpful. We had a few text/email conversations and I arranged a test drive. Car was exactly as advertised, fabulous condition and Matthew went out of his way to help! Result, very happy customer who will recommend to other friends. Thank you

By Alistair C on 26 April 2018 | Verified purchase

Very happy with the experience of dealing with Matt at Total Automobiles, he was excellent and genuine from start to finish. Quick to respond to my queries, and described the car very accurately over the phone. Arranged a test drive, agreed an excellent price and the car was serviced and MOT'd before pick up. A missing service book was also replaced quickly and without any hassle. I would not hesitate to buy again from him, nor hesitate to recommend to anybody else.

By Andrew D on 21 April 2018 | Verified purchase

Brilliant customer care. I was very impressed by the professional and friendly staff who took the time to discuss my needs and help me choose the perfect car. There was no pressure selling any the whole experience was very good. Highly recommended!

By Mark B on 11 March 2018 | Verified purchase

The best customer service I have ever been given. The staff let me know all the details of my new car before I visited him. On arrival the vehicle was in amazing condition. I travelled over 200 miles from Essex and the service was exceptional . Having visited a number of other dealers, I was beginning to lose hope however, Total Automobiles changed that. Would I travel 200 miles again?? Absolutely, the owner should be very proud of his business. By the way, all vehicles on the premises are in superb condition. A definite 5* company, friendly and honest staff. What more could you want...? Oh yes the prices are amazing too. Cheers an absolute pleasure.

By Jaroslaw S on 06 March 2018 | Verified purchase

I was really amazed with my purchase. A sales representative fully answered to all my queries I had regarding the car of my interest, both, during email correspondence, as well as in person whilst we were finalising our transaction. The car I have bought in the garage was delivered to my place free of charge since I couldn't collect on my own. Due to their personal approach you can feel like a special customer. I have found that in the garage you can find a good range of quality cars in competitive prices. I would recommend their service to everyone!

By Mike C on 12 January 2018 | Verified purchase

Dealing with Mathew was an absolute pleasure from start to finish, the first time I have bought a car and felt truly happy with everything. The car is perfectly as described and I can not praise Mathew enough. I will 100% be back in the future and I would recommend them to anyone without a doubt!

By Lorraine W on 04 December 2017 | Verified purchase

I asked for something very specific, which within 24 hours they found me , fantastic customer service all the way going out of there way after the dealership had closed to deliver my car , made up with it would highly recommend this company

By Martin B on 25 November 2017 | Verified purchase

Having had very bad experiences with used car dealers in the past, I viewed a car with my guard up. Within 5 mins, Matthew had eased my worries, and after a chat and test drive, I purchased my Mazda. Matthew is unique in this trade, as he’s honest. I’m delighted with my car, and the whole experience from walking in to driving off was superb. I would recommend and use Total again in a heartbeat.

By Greg T on 11 October 2017 | Verified purchase

Really great experience, felt like they went the extra mile to make sure everything was perfect before collecting the car, reasonable price's, quality service and trustworthy dealer. Thank you for the service, I would recommend to anyone.

By Paul W on 05 December 2016 | Verified purchase

Very friendly & knowledgeable, would certainly use this guy again and recommend him to anyone, not your usual car dealer