Customer reviews of Total Automobiles (Independent Dealer)

By Michael R on 25 January 2019 | Verified purchase

Would not hesitate to use Total Automobiles in the future. Travelled from Chester to Total to view and test drive a SLK before Christmas. After some further test drives with other dealers, decided to buy from Total as the salesman was a very genuine guy and extremely helpful. Small operation, but excellent quality cars, and would not hesitate to but from them again, and even ask them to source a car in the future.

By Michael L on 02 January 2019 | Verified purchase

I cannot recommend Total Automobiles enough. The entire process from start to finish was genuinely honest and straight forward. I would not hesitate to return there again. An absolute pleasure to deal with.

By Terry N on 13 December 2018 | Verified purchase

It was well worth travelling the 500 miles round trip from the south coast to Manchester. I bought a BMW X5 from Mathew. Nothing was too much for him and the cars condition was just amazing. Big thank you Mathew

By Simon C on 03 October 2018 | Verified purchase

Although I had to travel 200 miles for the car, Matthew made every mile worth it. The car was exactly how he described it and he was such a gentlemen to deal with. Would not hesitate buying another car off him if the right one came up. Top service and top bloke.

By Lindsay L on 01 October 2018 | Verified purchase

Excellent service, Matt was very fair with us and knowledgeable about the car we were buying. Lovely car, didn't hesitate to put it through a 12 month MOT and service.

By Denise C on 10 September 2018 | Verified purchase

Matthew was on holiday when I made my initial enquiry by email on the website. But he replied while still on holiday to update me about the car. Made an impromptu visit and all the staff that worked there were very helpful. We had a few text/email conversations and I arranged a test drive. Car was exactly as advertised, fabulous condition and Matthew went out of his way to help! Result, very happy customer who will recommend to other friends. Thank you

By Alistair C on 26 April 2018 | Verified purchase

Very happy with the experience of dealing with Matt at Total Automobiles, he was excellent and genuine from start to finish. Quick to respond to my queries, and described the car very accurately over the phone. Arranged a test drive, agreed an excellent price and the car was serviced and MOT'd before pick up. A missing service book was also replaced quickly and without any hassle. I would not hesitate to buy again from him, nor hesitate to recommend to anybody else.

By Andrew D on 21 April 2018 | Verified purchase

Brilliant customer care. I was very impressed by the professional and friendly staff who took the time to discuss my needs and help me choose the perfect car. There was no pressure selling any the whole experience was very good. Highly recommended!

By Mark B on 11 March 2018 | Verified purchase

The best customer service I have ever been given. The staff let me know all the details of my new car before I visited him. On arrival the vehicle was in amazing condition. I travelled over 200 miles from Essex and the service was exceptional . Having visited a number of other dealers, I was beginning to lose hope however, Total Automobiles changed that. Would I travel 200 miles again?? Absolutely, the owner should be very proud of his business. By the way, all vehicles on the premises are in superb condition. A definite 5* company, friendly and honest staff. What more could you want...? Oh yes the prices are amazing too. Cheers an absolute pleasure.

By Jaroslaw S on 06 March 2018 | Verified purchase

I was really amazed with my purchase. A sales representative fully answered to all my queries I had regarding the car of my interest, both, during email correspondence, as well as in person whilst we were finalising our transaction. The car I have bought in the garage was delivered to my place free of charge since I couldn't collect on my own. Due to their personal approach you can feel like a special customer. I have found that in the garage you can find a good range of quality cars in competitive prices. I would recommend their service to everyone!