Customer reviews of Total Automobiles

By Kim R on 04 December 2020 | Verified purchase

Matthew was fantastic. He made the process seamless and nothing was to much trouble. He went above and beyond and would highly recommend him. You can see that making people happy is his top priority. The car is fantastic and exactly as described, I am very happy with my purchase and it was refreshing to deal with someone who had over delivered on his promise.

Reply from Total Automobiles on 07/12/20

Hi Kim, It was great to meet you and Paul. It's an absolute pleasure to meet people like you guys! You even offered to pay for me train home which was very sweet! Enjoy your new MINI Countryman! Thanks again Matt

By Annie N on 24 November 2020 | Verified purchase

Matthew was spot on from start to finish, not pushy on the sale, gave us plenty of time to check the car over, then kept us updated throughout, the car was immaculate. Great guy will buy off him again. Cheers Jack

By Catherine B on 23 November 2020 | Verified purchase

Personal touch was spot on, and the car was reasonably priced, it was valeted, came with extras, like break down cover, and was delivered to my door, absolute outstanding customer service. Would definitely recommend to my friend family.

Reply from Total Automobiles on 24/11/20

Hi Catherine and Tommy, thanks so much for taking the time to write me a review. I'm absolutely delighted with it! I really enjoyed meeting you both, your parents and your many many many cats! Thanks again! Best regards Matthew

By Andrew B on 23 November 2020 | Verified purchase

I'm over the moon with the Honda civic i just bought from Total Automobiles. The car was described immaculate and thats exactly as it. I really couldn't be happier with my car, thank you. The service I received was a 100% and as for Matthew, I have never met someone as helpful and dedicated to his customers. From start to finish and even after I bought the car Matthew made Everything easy. He kept me informed about everything he was doing and made sure that my car was clean and in great working condition when he handed the keys to me. He is a true gentlemen who cares about his customers and has my confidence, which is why Total Automobiles will be my first choice when I next purchase a car. I will definitely pass his details on to family and friends . Thanks for everything Matthew.

Reply from Total Automobiles on 23/11/20

Hi Andrew thanks so much for the review. It’s wonderful to read and I really appreciate it. Really enjoyed meeting you all, lovely people and thanks again ¿

By Victoria W on 16 November 2020 | Verified purchase

Matthew is such a helpful and genuine guy. He was always quick to respond to emails and did everything he could to make sure the car was with us quickly and in the best condition. We’re delighted with our new car. Thank you!

Reply from Total Automobiles on 17/11/20

Hi Victoria, thanks so much for taking the time to send me such a lovely review! You were an absolute pleasure to do business with thanks again

By Kerrie M on 22 October 2020 | Verified purchase

I just bought an audi a3 sportsback and i am over the moon with it. They was so helpful and genuine, he let us test drive the car and answered all our questions .he brought the car to us just to show us he was very polite the car was as advertised and everything straight down the line .i would recommend this company anytime .. he even did the registration documents for us and has kept in touch with us since purchase fantastic dealer

Reply from Total Automobiles on 28/10/20

Thanks so much for taking the time to write me this lovely review! It was great to meet you! Genuinely nice people!

By Alex G on 14 September 2020 | Verified purchase

Very friendly & great service. Made sure I was happy with everything. Definitely went the extra mile to be as helpful as possible. No hesitation to fully recommend.

Reply from Total Automobiles on 18/09/20

Hi Alex, thanks so much for the lovely review! Enjoy your new Kia! Thanks again it was great to meet you

By Steve B on 08 September 2020 | Verified purchase

I bought a Mini Cooper and Matthew was great, nothing too much trouble, the car is lovely - and I am fussy ! The whole experience made me realise that not every used car dealer is the same - some are actually honest and trustworthy , will definitely recommend Matthew and Total Automobiles to my friends and family.

Reply from Total Automobiles on 09/09/20

Hi Steve, That's an amazing review to receive! I really appreciate it! It was an absolute pleasure to meet you.

By Tony S on 25 August 2020 | Verified purchase

Good no problem at all good car and after sales thanks

Reply from Total Automobiles on 26/08/20

Hi Tony, thanks so much for writing this review! This is my 100th 5 star review and I really appreciate you taking the time to write it! Enjoy your 530!

By Mark J on 23 August 2020 | Verified purchase

First class service throughout. Helpful and professional.

Reply from Total Automobiles on 26/08/20

Hi Mark, thanks so much for taking the time to write me a great review! I really appreciate it! Enjoy your new VW up!