Customer reviews of Total Automobiles (Independent Dealer)

By Lorraine W on 04 December 2017 | Verified purchase

I asked for something very specific, which within 24 hours they found me , fantastic customer service all the way going out of there way after the dealership had closed to deliver my car , made up with it would highly recommend this company

By Martin B on 25 November 2017 | Verified purchase

Having had very bad experiences with used car dealers in the past, I viewed a car with my guard up. Within 5 mins, Matthew had eased my worries, and after a chat and test drive, I purchased my Mazda. Matthew is unique in this trade, as he’s honest. I’m delighted with my car, and the whole experience from walking in to driving off was superb. I would recommend and use Total again in a heartbeat.

By Greg T on 11 October 2017 | Verified purchase

Really great experience, felt like they went the extra mile to make sure everything was perfect before collecting the car, reasonable price's, quality service and trustworthy dealer. Thank you for the service, I would recommend to anyone.

By Paul W on 05 December 2016 | Verified purchase

Very friendly & knowledgeable, would certainly use this guy again and recommend him to anyone, not your usual car dealer

By Angus G on 07 November 2016 | Verified purchase

Service was superb from start to finish; not what we expected from a second hand car. We had a couple of issues which were resolved swiftly and beyond our satisfaction. We found out when we collected the car that Matthew comes from a premium dealer background - and it shows. Really pleased with the car. Highly recommended

By Natalie S on 18 October 2016 | Verified purchase

All I can say is perfection from start to finish. Matt could not do enough for me and my husband felt so at ease and couldn't of asked for a nicer guy to buy a car from. Will defiantly go back when we need another car. The BMW 3 series was immaculate when we picked it up. Five star experience.

By Andy B on 17 October 2016 | Verified purchase

I VISITED A FEW DEALERS LOOKING FOR A CAR BUT DIDN'T FEEL CONFIDENT WHEN TALKING TO THEM. HOWEVER WHEN I MET MATT I FELT NO PRESSURE AND EVERY QUESTION I ASKED WAS ANSWERED SIMPLY AND CLEARLY. I MADE MY DECISION TO BUY FEELING COMFORTABLE WITH THE DEAL. HE ALSO QUOTED PRICES AT A COMPETITIVE LEVEL AGAINST THE OTHER DEALERS I HAD VISITED. I WOULD BUY FROM THIS DEALERSHIP AGAIN AND WOULD CERTAINLY RECOMMEND THEM TO FRIENDS - 5 STAR !

By Jennifer M on 08 September 2016 | Verified purchase

Easy buying experience from start to finish. Found just the car I wanted at a good price and Matthew couldn't have been more helpful. Would definitely use again.

By Charlotte M on 05 May 2016 | Verified purchase

Great service, love the car. Fully valeted and warranty. Would highly recommend.

By Jamie M on 05 May 2016 | Verified purchase

Excellent customer service, very thorough attention to detail. Excellent person to deal with, answered all of my questions and went above and beyond to help. Cars all immaculate and with all bits and bobs.